Return & Refund Policy

I prepare everything by hand, in small batches. That changes what returns can reasonably look like — but it doesn't change the principle. If something is wrong, I make it right.

Unopened products

If you change your mind, you can return an unopened/unwrapped product within 3 days of delivery for a full refund. The product must be in its original packaging, unused, with the seal intact.

Return shipping in this case is paid by the customer. Once I receive the product and confirm its condition, the refund is processed within 3-5 business days through Instapay or e-wallet.

Cancelling an order

There's a short window before your order is packed and handed to the courier. If you need to cancel, message me on WhatsApp as soon as you can. If it hasn't shipped yet, I'll cancel it and refund you in full. Once it's with the courier and on its way, it falls under the return terms above.

Opened products

Once a product has been opened, I can't accept it back — these are consumables, and hygiene matters. This applies to ghee, oils, capsules, and powders alike.

If something feels off about a product you've opened — the texture, the smell, the way it's working — message me on WhatsApp. I want to know. We'll find a way through it.

Damaged or wrong items

If your order arrives damaged, broken, or with the wrong item inside, please reach out within 24 hours of delivery on WhatsApp. Send a photo of the item and the packaging.

You choose how to resolve it — a free replacement from the next batch, or a full refund. Return shipping in these cases is on me.

Refused or undelivered orders

If a Cash on Delivery order is refused at the door, or being unreachable when the courier arrives, means the order travels back to me and the return shipping is charged to the order. A EGP 100 refusal fee applies to help cover the courier's round trip. This is why I confirm every COD order on WhatsApp before dispatch — to be sure the order is still wanted before it travels.

If something has come up and you'd rather cancel, message me before the order is dispatched and we'll sort it out at no cost.